Privacy policy for the users of Pocket Up


We at Pocket Up store and collect personal information for your account on any of our platforms or applications within the limits of what is required from you and what is extracted through your use of the platform or application. We also would like to inform you that our transactions are based on the principle of transparency and mutual trust, and we in Pocket Up appreciate your confidence in us, and we guarantee you the confidentiality of all your information registered with us in line with our policy. The privacy policy that will be explained below represents a binding legal contract between you (whether you are a natural or legal person) and Ehya Business Company for Information Technology which is the owner and developer of Pocket Up’s platforms and applications, and once you login at any platform or application and agree to the terms and conditions and privacy policy, the contract will be treated as approved. Therefore, you should read these terms very carefully, because you will be asked to agree to the terms and conditions mentioned in this privacy policy, when you login for the first time. Note that some policies or conditions may be renewed or we may add other items, which will be disclosed as soon as they are published, and you will be asked to consent on these amendments, So that you can continue to use and enjoy the benefits of our platforms and applications. We recommend that you keep a copy of this Privacy Policy by requesting it in your email and keeping it, so that you can refer to it in the future.

The preamble above is an integral part of this contract.
User Information
3.1 Personal User Information: -
  • Personal account:
  • We collect information about users from their personal accounts such as: user name, mobile number, age, and e-mail address from the user profile.

  • Additional information:
  • This information is obtained through the user's use of the application and this information includes the type of the smartphone and technical information about the user's communication methods with the application, the operating system and its version, the preferred language and the geographical location of the user - if permitted - in addition to your address book and contacts -if the user allows so- and other similar information such as visitor interactions, preferences, and save comments.

    3.2 Data resulting from the operations and services provided: -

    We keep the information of the users and the service provided to them without mentioning or linking them to the user’s identity -including but not limited to- the locations and times when the application was used, the number of times of use, and the application has the right to retain this information even after the customer has canceled the account.

    The purpose of using the collected information

    Pocket Up collects and uses user information for the following purposes:

    1. Improve the quality of customer service.

    2. Optimizing applications with every update to suit your aspirations.

    3. Sending electronic messages periodically: The email address registered by users will only be used to send them information and updates related to their account. It may also be used to respond to inquiries, or other requests or questions. If the user decides to join our mailing list, they will receive messages in their email that may include news and information related to the applications in addition to the promotional campaigns.

    Limits for disclosing personal user information

    Your personal information will not be used for any other purpose than to complete the transaction with you except in the following cases:

    1. After taking your permission.

    2. Submitting it to companies and stores to provide offers on products and services, with your permissions.

    3. Disclosure to the competent authorities if requested due to the illegal use of the application.

    4. Special circumstances such as summons or court orders.

    5. In the event ownership of the platform or application is transferred to another company, the ownership of the information will be transferred.

    Sharing user information with a third party

    We may employ other companies or individuals to perform tasks on our behalf -including but not limited to- sending regular mail and e-mail, analyzing data, providing assistance and marketing, providing search results and these may have access to information provided by you when registering such as (name - age - Mobile number - detailed geographic location).

    Ensuring Privacy by Pocket Up

    1. The user, whether an individual or a company, is granted full authority and authorization of the application or their representative to use the personal information registered by the user in the application as well as the data generated by the processes of this application.

    2. We in Pocket Up pledge to not to sell, rent or share your personal information to any third party except as provided in this Privacy Policy.

    3. We collects the information provided by the user during the registration in Pocket Up platform or application and when using the services in a private record, as well as the information that the application collected during your use of it including the information about the operations that you performed and others, and we may collect additional information for your participation in any of the benefits that are provided.

    4. After closing your account in any platform or applications, your registered personal information will be deleted immediately, unless you give permission to keep it within the closing steps.

    5. Pocket Up has the right to retain the information and data resulting from the operations and services provided or from the processing of personal information without any reference or link to the user’s identity, even after the user's account has been canceled, this information will be kept for statistics and development purposes.

    Privacy Policy Terms Acceptance

    Your acceptance of the privacy policy when registering on the platform or application or after any update of these policies before you start to use, indicates your full approval of the privacy policy we have in the application. If you do not agree to this policy, you should not use our service.

    Changes and Update on Privacy Policy

    Pocket Up has the right to act to update this privacy policy at any time. And when we do, we will send an email to you and ask you to consent on these changes in time, so that you can continue to use the app. We therefore recommend that the user review the privacy policy repeatedly to see any changes, so they will be aware of what we are doing to protect the personal data that we collect. The user acknowledges and agrees to their responsibility to review this privacy policy periodically and to be aware of the changes.

    Pocket Up Responsibility

    1. Pocket Up is keen to subject the parties dealing with it as a third party and they have access to the data of the users with the same international standards that Pocket Up has to protect the information of the users.

    2. Pocket Up will not have any responsibility for the incorrect disclosure of the user information stored with it, due to a mistake by any party or from unauthorized or unlawful actions of third parties, and does not accept any warranty, losses or damages that may arise from that.

    3. Pocket Up is keen to make its platforms and applications free from viruses, spyware, malicious cookies or any other harmful content with reasonable and appropriate efforts, however, Pocket Up does not guarantee and does not bear responsibility for any damages that may affect the user's phone or any other device on which the application is used from viruses, breaches, or spyware that may lead to the theft of user data or credit card information, the user is solely responsible for protecting their devices.

    Applicable Law and Jurisdiction

    The privacy policy in its interpretation, implementation, and all its aspects is subject to the provisions in force in the Kingdom of Saudi Arabia, and when any dispute arises between the two parties related to Pocket Up services, it must be decided in the competent judicial authority in the city of Dammam in the Kingdom of Saudi Arabia, and when there is any difference or conflict between the English and the Arabic version or any other translated version, the Arabic version is approved and decisive.